Support
From your first login to your busiest Monday morning — our Canadian support team is available when you need them.
Fastest route. Open the chat from your CollisionMatrix dashboard — a real team member responds, not a bot. Fastest for active shops.
Open the app →Send detailed questions, screenshots, or account issues to our support team. Priority queue for active shops on any paid plan.
support@collisionmatrix.ca →Step-by-step guides for every module, searchable and kept up to date with every release. Available to all users in-app.
Request a guide →Every new shop gets a free 20-minute live onboarding session with a real team member — not a recorded video.
Book onboarding →Critical platform incidents are handled 24/7 by our on-call engineering team. In-app chat is always the fastest route for active shops.
Email us directly and we'll get back to you within one business day.