Customer reviews

What shops
are saying.

Real feedback from Canadian collision and auto-body shops using CollisionMatrix every day.

4.9
Based on 94 verified shop reviews
5 ★
88%
4 ★
9%
3 ★
2%
2 ★
1%
1 ★
0%
"We cut our estimate turnaround from two days to two hours. Customers sign off the same afternoon — the insurer even commented on how clean our documentation is."
JM
Jason M.Owner · Markham Auto Body
"The customer portal alone is worth it. People stop calling to ask where's my car because they can just check. My front desk actually has time to do other things now."
PS
Priya S.Manager · Brampton Collision Centre
"Switching from spreadsheets felt scary. The onboarding team had us processing jobs within a week. The VIN scan alone saves us 10 minutes per intake."
DK
Dave K.Owner · Oakville Bodyworks
"The DVI reports are something I'm genuinely proud to hand to an insurer. Clean, professional, timestamped. No disputes since we started using them."
MT
Mike T.Estimator · North York Auto
"I run three bays. The kanban board means I know exactly where every car is without walking the shop floor. My techs love it too."
SL
Sandra L.Owner · Hamilton Precision Repair
"Online booking changed everything. Customers book at 10pm on a Sunday. We wake up to confirmed appointments. Zero phone tag."
RP
Raj P.Front Desk · Scarborough Body Shop
"The analytics dashboard finally gives me the numbers I actually need. Revenue by month, technician efficiency, invoice aging — all in one screen."
CB
Chris B.Owner · Windsor Collision Works
"Converting an approved estimate into an invoice is one tap, and customers pay the Stripe link from their phone. We get paid days faster than we used to."
AW
Amy W.Manager · Kitchener Auto Body
"Best investment I've made in the shop in five years. The customer experience alone sets us apart from every other shop in the area."
TH
Tom H.Owner · London Body & Paint

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