Pricing & billing
Is there really no setup fee?
None, ever. You sign up, onboard your first vehicle, and pay only your monthly plan. No implementation charge, no per-seat surcharge, no commitment beyond the current month. We believe the software should prove its value before you spend a dollar on setup.
Do you offer a free trial?
Yes — 30 full days, no credit card required. You get complete access to all features on your selected plan. If you decide CollisionMatrix isn't right for you, just don't add a payment method and your account closes automatically.
Can I cancel anytime?
Yes. Cancel before your next billing date and you will not be charged for the following month. Your data remains exportable for 30 days after cancellation, giving you time to download anything you need.
Are there limits on users or vehicles?
The Starter plan is limited to 3 staff users and 30 active work orders per month. Growth, Pro, and Enterprise plans are unlimited. See our pricing page for the full feature comparison across plans.
Can I change plans mid-month?
Yes. Upgrades take effect immediately and are prorated. Downgrades take effect at the start of your next billing cycle.
Product & features
What does CollisionMatrix actually do?
CollisionMatrix is the complete operational system for a Canadian collision-repair shop. It covers: vehicle intake with VIN scanning, damage documentation with annotated photos, digital vehicle inspections (DVI), work order management with a kanban board, estimate and invoice generation with Stripe payments, a customer portal with online approval and payment, appointment scheduling, and detailed reporting and analytics.
Does it work on phones and tablets on the shop floor?
Yes — mobile-first is a core design principle, not an afterthought. Technicians use phones or tablets for inspections and photos. Front desk and estimators use desktops. Every surface is designed to work touch-first with large tap targets.
Can customers pay online?
Yes. Invoices include a secure Stripe-powered payment link. Customers pay by card directly from the invoice page — no app download, no account needed. Payments reconcile automatically in CollisionMatrix.
Does it integrate with QuickBooks?
Yes. CollisionMatrix syncs invoices and payments to QuickBooks Online automatically. You connect once via OAuth, and a daily sweeper keeps your books up to date. You can also trigger an immediate sync from billing settings.
Does it work offline?
The inspection checklist saves automatically and tolerates brief signal drops — useful in metal-walled garages. Full offline-first DVI with background sync is on the roadmap for late 2026.
Data & security
Is my shop's data private from other shops?
Completely. Every shop is isolated by row-level security enforced at the database layer. No shop can ever see another shop's customers, vehicles, or records — even if two shops share a common owner user account.
Where is my data stored?
Database records are stored on Supabase (AWS US East region). Photos, PDFs, and documents are on Cloudflare R2. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We are PIPEDA-compliant.
Can I export my data?
Yes. CollisionMatrix provides CSV and XLSX export for analytics and operational data, and PDF export for every estimate, invoice, and inspection report. If you need a broader bulk export, contact support during your active subscription.
What happens to my data if I cancel?
Your data is retained for a 30-day wind-down window after cancellation, giving you time to export anything you need. After 30 days, all shop data is permanently deleted, except financial records kept for Canadian tax purposes (up to 7 years).
Onboarding
How long does it take to get started?
Most shops are processing their first real job within a week. The onboarding flow guides you through: adding your shop profile and logo, inviting your first staff members, setting up repair bays, and running through a sample vehicle intake. Our team is available for a live walkthrough if you prefer a guided start.
Can I import data from my current system?
We support CSV import for customers and vehicles. For larger migrations from Mitchell, CCC, Audatex, or other shop management systems, contact our support team and we will assist manually during your trial or onboarding period.
Do you offer training?
Yes. Every plan includes free onboarding. We offer a 20-minute live walkthrough for new shops, written guides covering every module, and email support throughout your first 60 days. Enterprise plans include dedicated onboarding and a named account contact.